1. What is the source of wine information in The Uncorked Cellar.
........a) How often are updates available?
........b) Do I have to purchase or upgrade The Uncorked Cellar every year?
........c) How much do they cost?
2. Is The Uncorked Cellar free?
3. How do I install The Uncorked Cellar on my computer
4. Will the information I enter during the evaluation period be retained when I register to a full version?
5. Do you sell wine?
6. If at the end of the evaluation period I do not wish to register, how do I remove The Uncorked Cellar from my computer?
7. How can I see the total number of wines in the cellar?
8. Can I find out how many reds, whites etc or per country or region?
9. The graphs enable me to see in graphical terms when each wine matures but can I sort the database to list those wines per year and how many maturing each year?
10. Previously I was using excel for my cellar and I could sort the data in many ways. Do I have this functionality with your software?
11. Can I search for a wine using queries such as "a red wine from Aust maturing this year"?
12. What are the different operating modes?
13. I can only see 500 wines - How do I see the rest?
14. How do I use a barcode reader with printable tags
15. Printing the Printable Tags
16. Printing Reports
17. Is a Mac version available?
..... Is an iPhone or iPad version available?
18. Is The Uncorked Cellar compatible with the latest version of Windows or OSX?
19. How do I create a custom wine rack?
20. Can I use a Dymo label printer?
21. How do I solve installation or internet connection problems?
22. How do I recharge my Bluetooth Wireless Barcode Scanner?
23. How do I check if my Bluetooth Wireless Barcode Scanner is operating correctly?
24. I really need to be able to manage my cellar from two or three computers (Cellar notebook, home office, work office) when you buy a full version of the software...how many computers may you load it on?
25. What version should I purchase?
26. What is the best way to migrate to a new computer?
27. What Wine Critic Ratings are included in the Consensus Graphs?
28. I have just updated and can only see about 10 wines listed per country - all obviously wrong
29. Does the web cellar get updated when I make changes to the originating cellar?
30. How do I view my web cellar on my iPad or iPhone ?
31. How do I view my web cellar on my Android Phone or Tablet?
32. Osx reports "uncork quit unexpectedly" when I try to open The Uncorked Cellar
33. Osx Mojave reports that the app is not optimized for your Mac
34. Can The Uncorked Cellar run under Linux?
35. I inadvertently pressed "No" when MacOS asked me whether I wanted to give it access to my documents folder. How do I manually grant Uncork access to my documents folder?
36. During installation, Windows blocked access to the desktop folder
37. My USB barcode reader stopped working after a Windows update
38. How do I copy my cellar to a new Computer?
39. The Installation failed...
40. The Uncorked Cellar does not show any wines on the "Add-Wine" page and shows a status of "FATAL ERROR: Installation of database failed"...
41. A wine image does not display correctly?
42. A wine image is different when I view via The Uncorked Cellar vs browsing my Web Cellar at www.iUncork.com
43. My Mac does not recognize my barcode reader
44. Windows Installation - Setup unable to create directory
45. I cannot save changes to my web cellar - How do I change my web cellar to a local cellar?
1. What is the source of wine information in The Uncorked Cellar.
A. The vast majority of the information comes from the various winemakers or wineries (and we thank them for their support).
........a) How often are updates available?
........A. We provide two updates per year (January and July)
........b). Do I have to purchase or upgrade The Uncorked Cellar every year?
........A. You do not have to subscribe to The Uncorked Cellar updates every year - although many of our customers choose to do so. The only limitations if you are not subscribed for the current calender year are that you cannot save your cellar as a Web Cellar, access Global Wine Stocks information or of course have the latest wine information.
........c) How much do subscriptions cost?
........A. You can view the current re-subscription costs for registered customers at
www.uncork.biz/order_windows_subscribe.aspx and
www.uncork.biz/order_mac_subscribe.aspx for the respective Windows and Mac versions
2. Is The Uncorked Cellar free?
A.The Uncorked Cellar is free to evaluate for up to 14 days. After this, you must register if you wish to continue to use it. We offer a no-risk 30 day money back complete satisfaction guarantee. If you are not completely satisfied, let us know within 30 days and we will refund your purchase in full. See our refund policy here
3. How do I install The Uncorked Cellar on my computer ?
A. To install the program on Windows ......
A. To install the program on a Mac ......
4. Will the information I enter during the evaluation period be retained when I register to a full version?
A. Yes. All data entered to cellars other than the Sample Cellar is retained for all updates.
5. Do you sell wine?
A. No, just great software. Please also note that "values" in The Uncorked Cellar are value guides, not prices, and are based on the value supplied to us for the most recent vintage of each wine
6. If at the end of the evaluation period I do not wish to register, how do I remove it from my computer?
A. To remove The Uncorked Cellar software from your Windows computer
- Open Add/Remove programs (see SETTINGS, CONTROL PANEL on your computer's taskbar)
Select The Uncorked Cellar
Press Add/Remove
A. To remove
The Uncorked Cellar software from your Mac
- Delete The Uncorked Cellar from your application folder.
7. How can I see the total number of wines in the cellar?
A. When you press "clear all", look at the status line at the bottom of the window.. It will say xx of yy wines displayed. You can also use the menu command "Cellar, Cellar Summary"
8. Can I find out how many reds, whites etc or per country or region?
A. Just click on red, & the status line will say how many reds are in your cellar,
...or (partially) fill out NZ as the region, and it will show how many NZ wines you have etc
9. The graphs enable me to see in graphical terms when each wine matures but can I sort the database to list those wines per year and how many maturing each year?
A. Yes. On your cellar page, double click on the heading, or use the menu sort under Tools, Sort....
10. Previously I was using excel for my cellar and I could sort the data in many ways. Do I have this functionality with your software?
A. Yes. You can sort your cellar by any of the viewed columns in your database by double clicking on that field and/or column similar to Excel.
11. Can I search for a wine in my cellar using queries such as "a red wine from Aust maturing this year"?
A. I use the search or sort functions as noted above. Try entering AUS in the region, RED as the type of wine and this (or some other) year in the PEAK field.
12. What are the different operating modes?
A. The Uncorked Cellar provides both cellar management and a wine guide..
13. I can only see 500 wines - where are the rest?
A. For the sake of speed and ease of selection, we limit the display to the first 500 matching wines
Enter the first few letters of the winery you want and wines from that winery will be displayed. If you want to see all wines from the selected country, right-click in the lower half of the screen and select "Display all wines"
14. Using The Scanner With Printable Tags .... Click here for answer
15. Printing the Printable Tags .... Click here for answer
16. Printing Reports .... Click here for answer
17. Is a Mac version available?
A. Yes, but note that The Uncorked Cellar for Mac and The Uncorked Cellar for Windows require different registration keys
You can purchase The Uncorked Cellar for Mac from www.order_mac.aspx or The Uncorked Cellar for Windows from www.order_windows.aspx
If you wish to run the Windows version on your Mac, you can install a windows emulator or Virtual Machine such as Parallels Desktop, Play On Mac, VirtualBox, or VMWare Fusion, then run "The Uncorked Cellar for Windows" on your Mac.
If you save your cellar as a web cellar, you can view it on any computer via your web browser
Links to Emulators or Virtual Machines
-
Apple also support running windows applications with their Mac OSX Leopard or later via Boot Camp which lets you run Windows natively — as if your Mac were a PC. If you want to run OS X and Windows side by side, you can purchase Parallels Desktop or VMware Fusion.
Notes on specific emulators or Virtual Machines
- Parallels Desktop
-
RECOMMENDED: We found this installed and ran the easist of all - installation of Windows into the virtual machine worked without any issues and and all windows programs we tried ran just as fast as they do on a PC - including The Uncorked Cellar.
We use Parallels Desktop for Mac to test The Uncorked Cellar under multiple versions of OSX on our Mac
- Play-On-Mac
- Just to let you know that it (The Uncorked Cellar) runs seamlessly on the latest version of Play On Mac. Matthew Day (Australia)
-
(We found it runs, but is quite slow)
- VMWare Fusion
-
It works just fine except that I can't get Uncorked reports to print; the printer starts then stops. My workaround was to install a pdf printer driver in Windows, print the pdf version in Windows and then move the pdf file to my Mac desktop, then print the Mac pdf file; that method works fine. I also have no problem creating a csv file, moving it to my Mac desktop and opening it in Excel. (Dave)
- VNC
- VNC really is a nice way to access a dedicated cellar PC remotely and for mainly Mac households it's an inexpensive entry point. As I mentioned a dedicated netbook - especially one that's really stripped down like mine is has more than enough power. Knowing it was going to have a dedicated task, I pulled out as many services, DLLs, ... as possible to keep the windows overhead low. All I have on the device is Uncorked, Firefox, UltraVNC, a free anti-virus (the only thing that slows up the netbook) and iTunes (in case I need some music in the cellar). See picture of my cellar here..
Mark Fabbi (Ontario, Canada)
17 (a)..... Is an iPhone or iPad version available?
A. Unfortunately Apple will only allow us to publish a free app on their appstore if THEY sell the corresponding desktop program for The Uncorked Cellar - AND TAKE THEIR 30%
We refuse to increase our prices by 30%, so ipad access is via our web app - you can log on at www.iUncork.com with your mobile device such as an iPad, iPhone or Android device. This allows you to manage your web cellar completely from your iPad - or any mobile device.
See www.uncork.biz/showme-mobile.aspx for some screenshots of this on an iPhone.
18. Is The Uncorked Cellar compatible with the latest version of Windows or MacOS?
A. Yes
20. Can I use a Dymo label printer?
A. We do not provide specific support for Dymo label printers at this time. In general, we find that labels produced by these types of printers are too easily damaged thus canceling the benefit of being able to print one label at a time. The printable labels and tags we provide (see https://www.uncork.biz/order_tags.aspx) can be printed using any standard printer.
21. How do I solve installation or internet connection problems? .... Click here for answer
22. How do I recharge my Bluetooth Wireless Barcode Scanner?
A. Model BT-4500 (the model number is located near the trigger)
- Plug the USB power cable into the DC Jack at the base of the scanner.
- Wait until the LED indicator on top of the scanner flashes red.
- Press and hold the trigger until the LED indicator flashes green.
- Charging is in progress while the LED flashes green
- A full recharge takes about four hours
-
Charging is complete when the LED turns steady green
- . View a video here showing all of the steps to recharge the Bluetooth Wireless Bar Code Scanner model BT-4500
Model BT-3805-U or BT-4505-U (the model number is located near the trigger)
- Plug the USB power cable into the DC Jack at the base of the scanner.
- Wait until the LED indicator on top of the scanner flashes green.
- Charging is in progress while the LED flashes green
- A full recharge takes about four hours
-
Charging is complete when the LED turns steady green
23. How do I check if my Bluetooth Wireless Barcode Scanner is operating correctly
A.The easiest way to check that your scanner reads any barcode is to open up Word (or an email) and click where you would normally start typing.
Then, scan a barcode and you should see a series of numbers displayed.
Basic things to check if you do not see any numbers
- Your scanner is fully charged (see above)
- Your bluetooth adapter is plugged in. It's LED should flash until you turn your scanner on, then change to steady ON.
- Your scanner is on (Press and hold the trigger for about 5 seconds - until you hear a series of ascending beeps. The LED on top will initially start flashing, then change to steady when it communicates with the bluetooth adapter. Similarly, the LED on the bluetooth adapter will flash until you turn the scanner on, then it will stay on steady.)
- When you scan a barcode, the scanner should give TWO beeps.
If it gives a series of beeps more than two beeps, this means it is in batch mode and is storing the number rather than transmitting to the PC
-
Try scanning a barcode on several different items with barcode OTHER than the tag - just in case the problem is with the particular barcode you are scanning.
If you still get no response please contact support@uncork.biz
24. I really need to be able to manage my cellar from two or three computers (Cellar notebook, home office, work office) when you buy a full version of the software...how many computers may you load it on?
A. For non commercial use, we license the software to you not your computer - so provided it is you operating the software for wines in your home cellar, only one license is required
26. What is the best way to migrate to a new computer?
A. Download and install the normal version of software from www.uncork.biz/download.aspx.
If you have already installed the latest version, make sure you have the latest build by using the menu command 'Help, Check web for updated version'.
To migrate your cellar, please see the help under "How do I... Copy my cellar to a new computer... "
27. What Wine Critic Ratings are included in the Consensus Graphs?
A. The Consensus Graph available for Global Wine Stocks subscribers includes collated ratings from the following wine critics
- Bettane et Desseauve
- Burghound
- Decanter
- For The Love of Port (Roy Hersh)
- Gambero Rosso
- Hachette Vins
- James Halliday
- Jancis Robinson
- Jean-Marc Quarin
- Jeremy Oliver
- La Revue du Vin de France
- Stephen Tanzer (IWC)
- Wine Advocate (Robert Parker)
- Wine and spirits magazine
- Wine Enthusiast
- Wine Spectator
28. I have just updated and can only see about 10 wines listed per country - all obviously wrong
A. Some versions of Windows lock data files and prevent the installation program from updating them. If this occurs on your system you should
- Backup your cellar
- Make a note of where your cellar is stored (See the menu command "Help, Contents, The Uncorked Cellar, Default Folders")
- Make a note of your registration details (See the menu command "Register")
- Uninstall the program,
- Download then re-install
- You may need to re-enter your registration details, and browse to find your existing cellar
29. Does the web cellar get updated when I make changes to the originating cellar?
A. Any changes you make to your WEB cellar on your pc (ie: a cellar name starting with "www.") will be reflected on the cellar you access via your iPad. However, any cellar you have stored LOCALLY (ie: no "www. in the cellar name) is a completely different cellar - as would different word documents with different names.
30. How do I view my web cellar on my iPad or iPhone ?
A. Log in directly www.iUncork.com by browsing directly via safari on your iPhone or iPad.
Note that you must have The Uncorked Cellar application closed on your desktop computer - it logs in on your behalf so it can read and save your web cellar.
You can create a shortcut to The Uncorked Cellar on your iPad or iPad's home screen.
- Launch the Safari browser and navigate to www.iUncork.com.
- Tap the Share button on the browser’s toolbar - that’s the rectangle with an arrow pointing upward. It’s on the bar at the top of the screen on an iPad, and on the bar at the bottom of the screen on an iPhone or iPod Touch.
- Tap the Add to Home Screen icon in the Share menu.
- You will be prompted to name the shortcut before tapping the Add button.
- The shortcut can be dragged around and placed anywhere, including in app folders.
- When you tap the newly added icon, it will open The Uncorked Cellar web app in Safari and allow you to log in to view your cellar or look up any wine in our wine database.
31. How do I view my web cellar on my Android Phone or Tablet?
A. Log in directly www.iUncork.com by browsing directly via Chrome on your Android Phone or Tablet.
Note that you must have The Uncorked Cellar application closed on your desktop computer - it logs in on your behalf so it can read and save your web cellar.
You can create a shortcut to The Uncorked Cellar on your Android Phone or Tablet's home screen.
- Launch Chrome for Android and navigate to www.iUncork.com.
- Tap the menu button and tap Add to homescreen.
- You will be able to enter a name for the shortcut and then Chrome will add it to your home screen.
- The shortcut can be dragged around and placed anywhere, just like any other app shortcut.
- Chrome for Android loads The Uncorked Cellar as a “web app” when you tap the icon, so it will get its own entry in the app switcher and won’t have any browser interface getting in the way.
- Other popular Android browsers also offer this feature. For example, Firefox for Android can do this if you tap the menu button, tap the Page option, and tap Add to Home Screen.
32. Osx reports "uncork quit unexpectedly" when I try to open The Uncorked Cellar
A. These are typically caused by another app blocking The Uncorked Cellar from accessing the internet, a configuration setting, user change or Hardware change.
- If The Uncorked Cellar is frozen, Click The Uncorked Cellar's window, then choose Apple menu > Force Quit. You can also press Option-Command (⌘)-Esc, select The Uncorked Cellar, then click Force Quit.
- If The Uncorked Cellar unexpectedly quit, reopen it by clicking Reopen in the dialog that appears.
- Restart your Mac.
- If the problem persists please send a copy of your most recent run log from your "Documents\Uncork\Log" folder to support (at) uncork.biz and describe the problem you see.
See also
Macworld - First Aid Crash
33. Osx Mojave reports that the app is not optimized for your Mac
- The first time you start The Uncorked Cellar 2019, Mojave will report a one-off warning that the app is not optimized for your Mac -
because The Uncorked Cellar 2019 is a 32 bit program and macOS Catalina dropped support for 32 bit apps.
The Uncorked Cellar 2020 (and later) are fully compliant with macOS Catalina
- See more information from Apple
34. Can The Uncorked Cellar run under Linux?
- It has been reported by a loyal customer that some windows programs - Including The Uncorked Cellar - will run in Linux if one installs WINE first.
35. How do I manually grant Uncork access to my documents folder?
- Go to "System Preferences/Security" then "Privacy/Files and Folders" and check the box for Uncork.
36. During installation, Windows blocked access to the desktop folder
- You need to be logged in to Windows as an administrator to allow access to the desktop folder so that the installation program can add a shortcut on your desktop to The Uncorked Cellar.
37. My USB barcode reader stopped working after a Windows update
The USB Barcode reader uses the generic USB driver, so an update to this driver is the most likely culprit.
- Go into Windows "Device Manager", select the scanner device, and under the Driver tab, click Roll Back Driver.
This will reinstall the previous generic USB driver, and everything should work again.
- You can also try restoring your computer to before the Windows update was applied via "System Restore".
(you may find that re-applying the Windows update works a second time)
- As a last resort you could try to update the generic USB driver, see https://support.microsoft.com/en-us/help/4028443/windows-10-update-drivers
38. How do I copy my cellar to a new Computer?
- If you have saved your cellar as a Web Cellar
- On your new Computer,
- Install The Uncorked Cellar from www.uncork.biz then enter your registration details via the menu command "Register"
- Open the Web Cellar Wizard via the menu command "Cellar, Web Cellar"
- Enter your Web Cellar Acount email address and password then press "Login"
- If you cannot recall your password, press "Send my Password by Email"
- Select the web cellar you wish to open from those listed on the right-hand side of the Web Cellar Wizard
- Press "Open Web Cellar"
- Press "OK"
- If you have saved your cellar as a Local Cellar
- On your existing Computer,
- Backup your cellar via the menu command "Cellar, Backup to CSV file..."
- .... Make sure you save the file to a folder where you can easily find it
- Copy the resulting file to a folder on your new Computer
- On your new Computer,
- Install The Uncorked Cellar from www.uncork.biz then enter your registration details via the menu command "Register"
- Create a new cellar using the menu command "Cellar, New"
- Restore the cellar from your existing Computer using the menu command "Cellar, Restore Cellar from Backup CSV file..."
- You will need to re-enter any screen customization, "Next Tag Number" etc on your new Computer - Use the menu command Tools, Options for most of these settings
39. The Installation failed...
- An error of "Setup cannot create the directory" usually means your anti-virus or anti-ransomware tool is blocking the installation
40. The Uncorked Cellar does not show any wines on the "Add-Wine" page and shows a status of "FATAL ERROR: Installation of database failed"...
- This indicates that the data files were locked when the installation program tried to update them.
41. A wine image does not display correctly?
- Images for a particular wine must be STANDARD Jpeg or Png images
- Extended Jpeg images with transparent regions will not display correctly
- Some .Png images with transparent regions also cause difficulties
- Choose a different image or upload an image without any transparent regions
42. A wine image is different when I view via The Uncorked Cellar vs browsing my Web Cellar at www.iUncork.com?
- A copy of the image selected or displayed for a given wine via The Uncorked is saved locally on your computer.
- Viewing your web cellar via a browser always shows the most recently selected image for each wine - irrespective of who selected that image.
43. My Mac does not recognize my barcode reader
- When you plug your barcode scanner in to your Mac, macOS should show a popup indicating that an unidentified keyboard has been plugged in.
- Follow the prompts to accept or identify the keyboard (if it asks you to press a key, scan any barcode)
- When asked what type, select ANSI (USA)
- If the popup is not shown when you plug the scanner in, Open System Preferences and select Keyboard. Click the Change Keyboard Type. This will open the keyboard identification window. Follow the on-screen instructions to help macOS recognize your keyboard.
- To verify if it is connected, open TextEdit, create a new document then scan any barcode - you should see (one line per scan) with a series of numbers something like this
310119036808
- See also https://support.apple.com/en-au/guide/mac-help/mchlp2886/mac
44. Windows Installation - Setup unable to create directory
- Turn windows online protection OFF while you install the program
- Remember to turn it back off after the installation
- If the problem still exists, run the setup program aqs an Administrator
- You may also need to run The Uncorked Cellar as an Administrator so it can complete the installation setup
45. I cannot save changes to my web cellar - How do I change my web cellar to a local cellar?
If you have previously saved your cellar as a web cellar and need to revert to a local cellar (for example, you must to be a current calendar year subscriber to save changes to web cellars) ...
- Use the menu command "Tools, Show All Optional Prompts"
- Use the menu command "Cellar, Save Cellar as local Cellar"